The R50 may not be a computer programmable remote control, but it’s hard these days to not expect computer-style features on any sort of remote control with a screen. Adding a little salt, the remote warns during setup that use of button backlighting will drain the batteries much faster than the LCD. To match relative output levels the LCD would have to be set to a brightness level of no more than 30%, which is just too dark for standard use. but in this case the LCD is capable of being so much brighter and in-your-face that it completely drowns out the keys. In a completely dark room with an ordinary all-hard-buttoned remote, I might well appreciate that the darkroom-safe backlighting doesn’t cause the entire room to suddenly glare shocking blue when a button is pressed. All products are subject for rejection without notifying the dealer if no defect and/or case number is provided.It’s not that the R50’s dim red LEDs couldn’t have got the job done by themselves, but that the LCD screen is so very bright in comparison. All programming is lost when remotes are replaced unless you save the program file prior to mailing in your remote. WARNING: Products returned without a case number will be returned to sender without notification if no defect is found. List only one item per line and note serial number. Please make sure units are placed in a sturdy carton. Products returned for replacement or credit must include all original accessories and packaging. All products should have a case number provided by Technical Support before an RA number is generated or before the unit is mailed in. Without a detailed description, no RA will be issued. IMPORTANT: You must describe the specific defect in the space(s) provided below. This form is required to be submitted for each return, although multiple products (up to 20) may be placed on a single submission.įor questions about the return process please call 914.705.4141. This Return Authorization (RA) request form is used by URC's direct dealers to facilitate returns on defective product. Used by URC's direct dealers to facilitate returns on defective product.Ĭomplete this form in detail and submit to URC for approval:

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